Primetime Care is committed to protecting and respecting the privacy of all young people, families, staff, professionals, and visitors who engage with our services.

This Privacy Notice explains how we collect, use, store, and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We May Collect

We may collect and process the following information:

• Full name
• Date of birth
• Contact details
• Emergency contact information
• Support and placement information
• Health and wellbeing information where appropriate
• Education, employment, and training information
• Risk assessments and safeguarding information
• Financial and tenancy-related information where applicable
• Website usage information such as cookies and IP addresses

 

How We Use Personal Information

We use personal information to:

• Provide safe and effective supported accommodation services
• Develop support and care plans
• Safeguard young people and promote wellbeing
• Communicate with professionals, local authorities, and families where appropriate
• Manage referrals and placements
• Improve our services and support outcomes
• Meet legal and regulatory obligations
• Maintain accurate records

 

Lawful Basis for Processing

Primetime Care processes personal data under lawful bases including:

• Consent
• Legal obligations
• Vital interests
• Legitimate interests
• Provision of health or social care services

 

Sharing Information

We may share relevant information with:

• Local authorities
• Social workers
• Healthcare professionals
• Education providers
• Ofsted and regulatory bodies
• Emergency services where necessary
• Other agencies involved in safeguarding and support

Information is only shared when necessary, lawful, and proportionate.

 

Data Security

Primetime Care takes appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

 

Data Retention

We retain records only for as long as necessary to fulfil legal, safeguarding, regulatory, and operational requirements.

 

Your Rights

Individuals may have rights to:

• Access personal information
• Request corrections to inaccurate information
• Request restriction of processing
• Request deletion where appropriate
• Object to certain processing activities
• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Cookies and Website Data

Our website may use cookies and analytics tools to improve website functionality and user experience.

Users may manage cookie settings through their browser preferences.

 

Contact Us

For questions regarding this Privacy Notice or how personal information is handled, please contact:

 

Primetime Care

Email: info@primetimecareservices.co.uk
Phone: 07736543584
Address: Sovereign House, 3rd Floor
Office No: CMR-02
184 Nottingham Road
Basford, Nottingham
NG7 7BA

You can also contact the Information Commissioner’s Office (ICO):

• url
• Information Commissioner’s Office (ICO)
• https://ico.org.uk

 

Complaints and Feedback

We value feedback and continuously strive to improve our services.

Young people, professionals, families, and stakeholders can provide feedback or raise concerns through our complaints procedure.

All concerns are handled fairly, confidentially, and in line with organisational policies.

 

Statement of Commitment

At Primetime Care, we are committed to helping young people build confidence, independence, resilience, and hope for the future.

Through safe accommodation, compassionate support, and person-centred guidance, we aim to empower every young person to achieve positive outcomes and transition successfully into adulthood.

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Primetime Care Privacy Statement/Notice to your website content, including:

• UK GDPR compliance wording
• Data collection and usage
• Safeguarding and information sharing
• Young people’s rights
• Data security and retention
• ICO reference
• Website cookies section